Meeting Room

Get to Know Us

The TorToll Team

 Our Group of Seasoned Professionals 

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Founder & Chief Executive Officer

Entrepreneurial by nature, Eric Diaz founded TorToll in February 2019. Having an extensive violations & insurance claims background, he has leveraged his arbitration skills to successfully resolve disputes. He has served as a subrogation, payment recovery, and arbitration specialist. His past experience includes serving as a consultant for administrative hearings held at The New York City Department of Finance and The New York City Office of Administrative Trials and Hearings, resulting in successful dismissals with hundreds of cases for his clients.
Eric Diaz is an effective communicator with exceptional relationship management skills. From inception, his deep commitment and unique approach is focused on making customer satisfaction his top priority. He truly cares about his clients and has established lasting relationships. They have placed their trust in him and he has their best interests at heart. He has served as a trusted source of advice, professional representation, and strategic planning. Eric holds a Bachelor of Arts in Judicial Studies from John Jay College of Criminal Justice at The City University of New York (May 2012).

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Chief Financial Officer

Anthony Fiorenza joined TorToll in July 2019 and brings a wealth of experience from previous leadership roles within the rental car & finance industries. He is responsible for the overall financial management of TorToll, including accounting, balance sheet management, financial planning and analysis. His past experience includes serving as a financial analyst and project manager while initiating and securing marketing contracts and legal settlements with some of America's largest financial institutions and Fortune 500 companies. He has built complex financial models, writing white papers, and slide decks while consulting with diverse clients and executives globally. Anthony holds a Bachelor of Arts in Economics from The University of Buffalo at The State University of New York (May 2015).

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HR/Learning & Development Director

Sheila Izzard brings over 15 years of experience to the TorToll Team. She is an innovative and creative HR professional with experience in talent management, recruiting, training, and performance management. She is recognized for her ability to partner with leadership to align talent development strategies with business needs to achieve performance goals, lead organizational change, engage employees, and solidify brand loyalty. She specializes in training program design, workforce planning, coaching and advice. Her success is a direct result of her passion for people, culture, leadership and service, as well as her ability to blend understanding, learning, practical application, operational effectiveness, and organizational value into tangible results.

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Customer Experience Manager

Cynthia Balchi joined TorToll in April 2020 and has been a critical asset to our company ever since. She brings to the TorToll team over 25 years of experience from the hospitality industry focusing on client satisfaction and building strong relationships with customers and increasing their lifetime value. She has exhibited an unparalleled ability to relay the customer's perspectives to other managers and executives by helping to close the gap between the company and customer and overall, providing a better experience for customers by letting their voice be heard. 

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Customer Experience Advocate 

Jaliyah Garcia is an experienced customer experience advocate with extensive knowledge with EZ Pass & Tolls by Mail violations. Jaliyah has proven to be an enthusiastic self-starter, who sets high standards, while being a motivated team player. She has prior work experience with the NYC Marshal’s Office and has processed orders from civil court cases, including judgments, towing, seized utility meters and evictions. Jaliyah holds an Associates Degree in Liberal Arts & Science from Hostos Community College at The City of University of New York  (August 2019).

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Customer Experience Advocate 

Angelica Cervantes is a knowledgeable & skilled customer experience advocate. She has prior work experience processing various EZ Pass & Tolls by Mail violations for a major commercial truck dealership. Proficient in Microsoft Office Suite; Excel, Word, Powerpoint, Outlook, she is a goal-driven achiever with strong organization skills with attention to detail. Angelica has proven to be a superior supportive leader by establishing relationships, pinpointing needs, and researching solutions.

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Customer Experience Advocate 

Jean Carlos Minier has prior work experience in customer advocacy & service with a focal point of client satisfaction and retention. He has an unwavering commitment for helping others that is distinct and paramount to the values of TorToll. Jean Carlos is fluent in Spanish and holds a Bachelor of Arts in Business Administration from The College of Westchester (December 2019).

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