Question 1

WHAT ARE THE SITUATIONS IN WHICH YOU CAN RECEIVE A VIOLATION FROM EZ PASS OR TOLLS BY MAIL?

Accepted Answer

An unpaid Toll Bill will escalate to a violation. Insufficient Funds: When your E-ZPass account is below zero and you travel through a toll lane. Class Mismatch: When the vehicle class of the Tag you are using does not match that of the vehicle you are driving

Question 2

DO I STILL HAVE TO PAY MY TOLLS?

Accepted Answer

Yes! unpaid tolls are 100% your responsibility as you legitimately owe the respective tolling authority for usage. TorToll will collect your tolls and remit them to the respective tolling authority and fight the violations assessed.

Question 3

WHAT WILL TORTOLL CHARGE?

Accepted Answer

It's simple. It's our goal at Tor Toll to dismiss the fines. We charge 35% of the savings or an amount equal to the reduced fine amount and or settlement amount, whichever is the lesser. For a toll for which no late penalties and or administrative fee(s) had been assessed and for which we obtained a reduction of the toll amount, then the fee is 35% of the amount saved by such reduction.      ADVANCED PAYMENT IS REQUIRED.

Question 4

HOW MUCH MONEY WILL I SAVE?

Accepted Answer

Every case is different and many outcomes are based on a variety of different factors. TorToll has reduced violations expenses by up to 80% for individual motorists & businesses. Remember at TorToll, dismissing fines is our goal. Don't wait any longer. Submit your inquiry today to see how TorToll can help you!

Question 5

CAN TORTOLL ASSIST ME IF MY TOLL VIOLATIONS ARE IN COLLECTIONS?

Accepted Answer

TorToll can assist even if your toll violations are held in collections but time is of the essence. Contact us immediately!

Question 6

CAN TORTOLL LOOK UP MY TOLL VIOLATIONS BY LICENSE PLATE?

Accepted Answer

It is always best to provide TorToll the plate number with the corresponding violation number to ensure a proper detailed toll violation review. However, if you do not have a violation number, please provide a copy of the vehicle's registration to a customer experience advocate for verification to view all corresponding toll violations.

Question 7

IS TORTOLL RELATED TO EZ PASS OR TOLLS BY MAIL?

Accepted Answer

TorToll is NOT affiliated with MTA Bridges and Tunnels, Port Authority of NY/NJ, The New York State Thruway Authority, or any other tolling authority that is a member of the EZPass© Consortium.

Question 8

WHAT METHOD OF PAYMENT DOES TORTOLL ACCEPT?

Accepted Answer

TORTOLL accepts Zelle, Certified Bank Check, and Credit/Debit Card.   In order to combat fraud, TORTOLL partners with Stripe for secure identity verification.   payment@tortoll.com         (Zelle Email Address)   If you already have Zelle in your banking app, Follow the steps to enroll and start sending & receiving money. If you don't, no worries! You can may download the Zelle App and enroll your financial institution’s debit card.

Below is list of the most popular financial institutions participating with Zelle. For a complete list of participating banks with Zelle, Please visit https://www.zellepay.com/get-started   Chase  
Single transaction maximum: $2,000 (Individuals) 
$5,000 (Small Business*)   Bank of America  
Single transaction maximum: $3,500 (Individuals) 
$15,000 (Small Business*)   Capital One 
Single transaction maximum: $2,500    TD Bank
Single transaction maximum: $1,000 (Outbound) 
$2,500 (Outbound/Inbound) - 3 Business Day Delivery 
If your payment exceeds your financial institution’s designated Zelle limits, a certified bank check will be required or you may remit payment via credit/debit card with an additional 6% convenience fee. All credit/debit card transactions must successfully validate with Stripe.  Payments remitted via Certified Bank Check and or Zelle are NOT subject to an additional convenience fee, however secure identity verification may apply.

Question 9

HOW CAN TORTOLL HELP US IF MY COMPANY PROVIDES LOANER VEHICLES?

Accepted Answer

Our automated process transfers the risk and liability of tolls & violations to the drivers with ease. 
Our customized reporting provides you with complete violation activity for compliance and tax purposes and we assign tolls if they are business or personal based on established processing rules. You will be OUR client. No more chasing drivers to pay or reimburse your company for tolls & violations incurred. Resolve any outstanding toll violations with a guarantee fee dismissal for your company. We will resolve all tolls disputes submitted to the “tolling agency” from your customers as well.

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